Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: November 21, 2025

This policy explains how Whoops Creations processes, packages, and ships physical goods. Please review it carefully before placing an order.

1. What This Policy Covers

This policy applies only to physical items, including:

  • Custom Merchandise (shirts, hats, cups, bags, etc.)

  • Physical traditional art (canvas, wood panels, hand-painted pieces)

Digital Goods

All digital files (designs, patterns, characters, digital art commissions) are delivered by email or secure download link.
Digital items are not subject to shipping fees or timelines.

2. Order Processing Times

Processing time refers to the time needed to create and prepare your order before it is handed off to the carrier.
Processing time does not include shipping time.

Custom Merchandise

Typical processing: 5–10 business days
Processing begins after mock-up approval.

Traditional Art Commissions

Processing: 3–7 business days after final approval
Includes drying time, varnish, and protective packaging.

If any delay occurs during processing, we will contact you directly.

3. Shipping Locations

We currently ship to:

  • Canada

  • United States — at our discretion

We reserve the right to decline U.S. orders based on product type, category restrictions, or current cross-border conditions.

4. Shipping Rates & Methods

Shipping is calculated at checkout based on:

  • Weight

  • Size

  • Destination

  • Carrier rates

Available methods may include:

  • Standard (lowest cost, longer transit)

  • Expedited (faster delivery, higher cost)

We are not responsible for packages lost or stolen after the carrier marks them as delivered.
Please ship to a safe and secure address.

5. Delays, Carrier Issues & Exceptional Circumstances

A. Carrier Delays

Transit estimates are provided by the carrier and cannot be guaranteed.

Canada Post Strikes

In the event of a Canada Post service disruption, strike, or rotating delay:

  • We may temporarily switch to UPS, FedEx, or other carriers

  • Costs may increase

  • Transit times may be longer than originally quoted

We will notify you if your selected carrier is affected.

B. Weather & Seasonal Volume

Holidays, storms, or natural events may extend delivery times.

C. Lost-in-Transit Packages

A package is considered potentially lost when tracking has not updated for 15 consecutive business days.

If this occurs:

  1. Contact us at info@whoopscreations.ca

  2. We will open a carrier investigation

  3. A replacement or refund can only be issued once the carrier confirms loss

6. U.S. Shipping, Customs & Tariffs

We ship to the U.S. under the following conditions:

A. Customer Responsibility for Fees

All customs duties, tariffs, import fees, and brokerage fees are the customer’s responsibility.

These costs are not included in your checkout total.
We do not reimburse or cover any border-related charges.

B. Tariffs

Due to ongoing tariffs, cross-border fees may be higher than usual.
The buyer accepts full responsibility for all tariff-related costs when ordering.

C. Refusal to Pay Fees

If a package is refused at the border because of unpaid tariffs or import fees:

  • No refund is issued until the item is returned to us

  • Return shipping and any carrier fees are deducted from the refund

  • If the package is not returned, no refund can be issued

D. Customs Declarations

We are legally required to:

  • Declare the full value of items

  • Accurately describe the contents

  • Follow export/import rules

We cannot mark packages as gifts or lower the declared value.

7. Your Shipping Address

You are responsible for providing a complete, correct mailing address.

Orders returned due to:

  • Incorrect address

  • Missing apartment/unit number

  • Customer failure to pick up package

  • Delivery refusal

…will require additional postage to reship.

8. Contact Us

For shipping questions or help tracking your order:

Email: info@whoopscreations.ca
Include your order number for fastest service.